Coaching and Mentoring Pool Hub

Register as a coach

To register as a coach, please complete this form, filling in the requested information or ticking the boxes. The more information you provide, the easier it will be for the right people to find your profile.

PLEASE NOTE: If you already have login details for the Matching Hub please return to the home page and log in, you can then register for other roles via the 'My profile' tab.

To move between sections, click 'Next' or the required tab. When you have completed all sections, please click 'Submit my application now'.

IMPORTANT: please do not use your browser's 'Back' and 'Forward' buttons, otherwise you may lose information that you have entered.

About you

Please tell us some details about yourself.

* denotes a required field

First name *
Last name *
E-mail address *
Organisation *
Job Title *
Staff Level *
Work town
Home town
Employment type *
Telephone number *
Alternative telephone number
Any other useful information
Terms and conditions *
Please check this box to confirm that you have read and accept these terms and conditions of use for the WM Coaching and Mentoring Pool (WMCMP)

What does it involve?

You would work 1 to 1 with an individual to help them think through aspects of their work and help them to find a way forward. Providing individuals with the time to review their current and future work, giving the opportunity to assess their focus, influence, direction, challenges and aspirations.

There is no set frequency for meetings; this will depend on the agenda and the contracting that is established by yourself and the coachee, however as a guide, sessions normally last between 1-2 hours and for approximately 2-6 sessions. They may be face to face or delivered online or via telephone. You may be asked to go to the coachee’s place of work, or you might agree another location for sessions (being away from the office environment can often be beneficial for focussed sessions).

It is recommended you commit to a 'face to face' meeting initially with subsequent meetings being face to face or using another medium. This should be agreed as part of the contract negotiation.

You may need to agree that you can claim travel expenses from your manager if you travel for sessions.

Ongoing commitment

If you are registering as an internal coach, please refer to your own organisation’s internal coaching policy.

If you are committing to volunteer as an external coach on behalf of the West Midlands Coaching and Mentoring Pool (WMCMP) you would be required to:

  • Work with at least 2 clients per annum across the Pool (approx. 25 hours per year)
  • Receive coaching supervision and development to enhance your skills every 6 months
  • Maintain your online profile to manage your coaching relationships and provide valuable information to WME and the Service Advisory Group to evidence service use and support sustainability of this shared service

Who can apply to register as a coach? 

Employees who are working for WMCMP Subscribing Organisations and have received relevant qualification/training.

To continue your development and be at your best to effectively support coachees it is expected that you will:

  • Practice within the WMCMP Code of Conduct (adapted from Global Code of Ethics)
  • Role model public sector Principles and Values
  • Demonstrate regular and relevant CPD and supervision
  • Maintain accurate information and record all coaching interventions on Matching Hub system
  • Facilitate appropriate contracting, which may include the line manager/sponsor, as well as the coachee to agree individual and organisational objectives as part of the coaching relationship
  • Ensure that you have the explicit consent of your employing organisation to volunteer as a coach


An environment that allows for openness and honesty to build a trusting relationship and explore issues is created from people feeling they are in a safe space. Contracting provides the basis for this through establishing the conversation and expectations. 

It is through covering all aspects of the contract that sets the foundation of how the coach and coachee will work together and provides permission to review things if anything goes awry during the relationship. 

You will be able to access the WMCMP Template contract which provides a best practice approach to contracting and reminder of valuable points to be raised at the beginning of a relationship to create an effective environment for coaching. (Available via the 'Resources' tab once you have been approved).


Confidentiality will be reinforced to support openness, honesty and the building of trust and will always be maintained between coach and coachee. Any notes or documents related to the coaching entered by the coach or coachee on the Matching Hub are not visible to a third party.

Any actions from the coaching which the coach believes to be important for the client to share outside of the process will be highlighted within the session and agreement made on how to proceed.

The coach will share information from the sessions if there is a disclosure within the relationship which is against the law or which could place the organisation, the coachee or another individual at risk or harm, including contravening organisational policy. This will always be discussed with the coachee before disclosure takes place.

Data Protection

Coaches must observe the Data Protection Act 2018 and General Data Protection Regulations when accessing and using data from the WMCMP Matching Hub.

WME (who manage the pool) recommends that you retain electronic copies of confidential notes or other documents on the Matching Hub to ensure they remain secure. If it is necessary to store documents electronically outside the matching hub for ease of service delivery, your laptop should be encrypted, your documents password protected and deleted when no longer required to be stored outside of the matching hub.

Where paper copies of notes exist to support the coaching relationship, you must store these in a secure manner (i.e. locked drawer) and securely destroy them at the end of your relationship.  Ideally you should limit the amount of personal data noted in such documents to reduce the risk of linking information to an individual.

Information submitted to the matching Hub will be used to report and evaluate the levels and range of coaching activity undertaken. Some of these details will be visible via secure access by West Midlands Employers (managing the services of WMCMP) and your organisation administrators. The use of this information is outlined in the WMCMP Privacy Notice and will not breach confidentiality arrangements as outlined above.

By accepting these terms and conditions you also confirm that you have read, understand and accept the WMCMP Privacy Notice and give consent to how WME store and use your personal information as defined in the WME General Privacy Notice

Consent to storage and use of your personal data *

WME Coaching and Mentoring Pool Matching Hub is based on the CRBhub management system from CRB Associates